Refund Policy

AmarNet reviews failed or unresolved service transactions using the transaction, wallet and provider records available for that request.

Provider outcomes

Where a provider confirms failure, the application may record a reversal or refund according to the applicable service workflow.

Unknown outcomes

An unknown provider outcome is not treated as an automatic failure or an automatic refund. It may require reconciliation before the final account result is recorded.

Requesting help

Send the transaction reference and relevant details to support@amarnetglobal.com. Do not send your password or Transaction PIN.